Privacy Policy
Your Data, Handled With Care and Respect
This privacy policy explains how >Cibernets Web Design L.L.C ("we", "us", "our") collects, uses, stores, and protects the personal information of visitors to our website and clients of our services. We are committed to protecting your privacy and handling your data transparently and responsibly. Last updated: 1 April 2025.
Information We Collect
When you use our website or contact us, we may collect the following types of personal information:
- Contact information — your name, email address, phone number, and company name when you submit an enquiry form, call us, or send us an email.
- Project information — details about your business, project requirements, and digital goals that you share with us during consultations or project briefings.
- Usage data — information about how you interact with our website, including pages visited, time spent, referring URLs, browser type, device type, and IP address. This data is collected through analytics tools.
- Communications — records of correspondence when you contact us by email, phone, or through our contact form.
- Payment information — billing details required to process project payments. We do not store card details on our servers.
How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and provide the services you have requested
- To manage ongoing client projects and communicate project updates
- To send invoices, receipts, and payment-related communications
- To improve our website performance and user experience
- To send relevant service updates or newsletters where you have consented
- To comply with our legal and regulatory obligations under UAE law
We do not use your personal data for automated decision-making or profiling.
Legal Basis for Processing
We process your personal data on the following lawful bases in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021):
- Contractual necessity — processing required to fulfil a contract for services you have engaged us for
- Legitimate interests — processing necessary for our legitimate business interests, such as responding to enquiries and improving our services
- Consent — where you have explicitly provided consent, such as subscribing to marketing communications
- Legal obligation — processing required to comply with UAE legal and regulatory requirements
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers — trusted third-party service providers who assist us in operating our business (such as email delivery, analytics, or payment processing) and who are contractually obligated to keep your data confidential
- Legal requirements — when required by UAE law, court order, or government authority
- Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to the same privacy protections
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL encryption on all data transmitted through our website
- Secure, access-controlled server infrastructure
- Regular security audits and updates
- Restricted internal access to personal data on a need-to-know basis
No method of data transmission or storage is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security of your data.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by UAE law. Client project data is retained for a minimum of 5 years for contractual and legal compliance purposes. Marketing consent records are retained until consent is withdrawn. Website usage data (analytics) is retained for up to 26 months. You may request deletion of your personal data at any time, subject to our legal obligations.
Your Rights
Under the UAE Personal Data Protection Law, you have the following rights regarding your personal data:
- Right of access — you may request a copy of the personal data we hold about you
- Right to rectification — you may request correction of inaccurate or incomplete data
- Right to erasure — you may request deletion of your personal data, subject to legal retention requirements
- Right to restrict processing — you may request that we limit how we use your data in certain circumstances
- Right to data portability — you may request your data in a structured, commonly used format
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact us at info@ciber.ae. We will respond within 30 days.
Third-Party Links
Our website may contain links to third-party websites including our social media profiles, client websites, and external resources. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or UAE legal requirements. The updated version will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of our website after changes are published constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this privacy policy, wish to exercise your data rights, or wish to raise a concern about how we handle your personal data, please contact us:
Cibernets Web Design L.L.C
310, Makeya Sharafi Building, Near Sharaf DG Metro Station (Exit 3)
Bur Dubai, Dubai, UAE — P.O. Box 11923
Email: info@ciber.ae
Phone: +971 55 735 1101
Questions About How We Handle Your Data?
Contact us directly and we will be happy to explain our privacy practices in plain English
